Privacy Policy

Information We Collect

Information You Provide

We collect information you provide directly, including:

• Account registration information (name, email address, phone number)
• Identity verification information (date of birth, address, Social Security Number when required)
• Documents and information related to your legal matters
• Financial account information when you link external accounts

Information Collected Automatically

When you use our services, we automatically collect:

• Device and browser information
• IP address and general location data
• Usage data, including pages viewed and features accessed
• Log data and analytics

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our services, maintain your session, and analyze usage patterns. You may adjust your browser settings to refuse cookies, though this may affect functionality.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Verify your identity and prevent fraud
• Communicate with you about our services
• Comply with legal obligations
• Enforce our terms and policies

How We Share Your Information

With Law Firms

If you use SilverTung as a client of a law firm, your law firm may access your case information and documents. Access to sensitive personal information requires your explicit consent, which you may revoke at any time.

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and financial account connectivity. These providers are contractually obligated to use your information only as necessary to provide services to us.

A list of our current third-party service providers is available upon written request.

For Legal Purposes

We may disclose information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of SilverTung, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your information, including encryption of data at rest and in transit, secure authentication protocols, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing
• Opt out of marketing communications

To exercise these rights, please submit a request through your account settings or contact us through our website.

California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

International Users

Our services are hosted in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date above.

Contact

For questions regarding this Privacy Policy or to submit a privacy request, please contact us through the support portal on our website.